Skilloxygen
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Find answers to common questions about using SkillOxygen as a candidate or interviewer, managing payments, and keeping your account secure.
Booking interviews, payments, reviews, and feedback.
Browse interviewer profiles, pick a service and an available time slot, then complete payment. You'll get a confirmation with your session details once the booking is submitted.
Yes. Open the session from your dashboard to request a reschedule to a different available slot, or cancel it if you can no longer attend.
After your session, you can submit a rating and written feedback from your bookings page — this also helps other candidates choose the right interviewer.
Each interviewer's rating is the average of the scores candidates leave after completed sessions, shown on their profile alongside the number of reviews.
Creating services, payouts, and managing availability.
Apply through the "Become an interviewer" form with your background and category. Our team reviews every application, and once approved you can publish services and open slots.
From your interviewer dashboard, add the dates and time slots you're free to take bookings — candidates can only book the slots you've opened.
Feedback and ratings from completed sessions appear on your dashboard and roll up into the overall rating shown on your public profile.
Cancelled or disputed bookings are flagged on your dashboard so you can review what happened; contact support if you need help resolving a specific case.
Your dashboard shows a running summary of your completed, paid sessions so you can track what you've earned over time.
Learn about payment methods, refunds, and invoices.
Payment details are confirmed at checkout when you book a session — you'll enter your transaction reference there to complete the booking.
Your booking history in the candidate dashboard lists every session along with its associated transaction details.
Refund requests are reviewed case by case. Contact support with your booking's transaction ID and we'll help sort it out.
If a booking doesn't confirm after payment, don't rebook right away — contact support with your transaction reference so we can check what happened before you're charged twice.
Understand how we protect your data and account.
Your account details and password are encrypted, and access to your data is limited to what's needed to run your bookings and profile.
Use a strong, unique password, and avoid sharing your login details with anyone else.
Yes, you can manage email and newsletter preferences from your account settings at any time.
We follow standard data protection practices for how information is stored and used — if you have specific privacy questions, our support team can help.
Account setup, verification, and profile management.
Sign up with your email and password (or continue with Google/LinkedIn), then verify your email from the link we send you to activate your account.
Go to your profile settings to update your name, contact details, and photo at any time.
Use the "Forgot password" link on the login page to get a reset link sent to your email.
Notification and newsletter settings can be updated from your account preferences page.